03 / Recent case · Travel · Conversational commerce · 3 years

Travel Discovery Platform

A platform that replaces hours of cross-site research with one dialogue. The user describes what they want — the system delivers a confirmed itinerary.

3 years in delivery Accommodation live Mixed-cart commerce Web

The premise

Planning a trip is a research job nobody applied for: a dozen tabs, three aggregators, and prices that change before the comparison is finished. The platform collapses that work into one dialogue. The user describes the trip in their own words; the system asks what matters, assembles real options, and returns an itinerary that can be booked on the spot.

Most AI travel tools stop at recommendations. This one goes to a paid mixed cart.

The conversational layer

A GPT-based layer runs the dialogue: it collects preferences, narrows options, and handles the path to checkout. The architectural decision that makes it a product rather than a demo is the boundary between talking and knowing. Every recommendation is grounded in live OTA data — actual availability and pricing via API, not model memory. The conversational layer proposes; the commerce layer confirms availability and price before anything reaches the cart.

THE MODEL TALKS. THE DATA DECIDES WHAT EXISTS.

Plan a trip

Dialogue · options checked against live inventory

Live availability

Traveller

Two of us, five days on the coast in late September. Walkable old town, quiet evenings, mid-range budget.

Assistant

Noted — coastal, late September, five nights for two. One thing to narrow it down: is the priority staying central in the old town, or being right on the beach?

Traveller

Central.

Assistant

Three stays in Porto Levane’s old town fit your dates — availability and prices confirmed just now.

Harbourview Guesthouse

Old town · 4 min to the seafront · breakfast included

€78per night Added

Casa Miral

Central square · rooftop terrace · free cancellation

€92per night Add

The Lantern Rooms

Quiet lane off the promenade · late check-out

€64per night Add

Describe what to add or change…

Itinerary

Porto Levane · 22–27 Sep · 2 travellers

Accommodation

Harbourview Guesthouse €390

5 nights · double room · breakfast included

Excursion

Old Town Food Walk €58

23 Sep · 2 guests · 3 hours

Excursion

Coastal Boat Morning €84

25 Sep · 2 guests · departs 09:30

Total · 3 items €532

One payment · different suppliers, one checkout

Checkout — €532

Interface reconstruction · Illustrative content · Fictional data

Commerce, end to end

Most travel AI hands the user off at the decisive moment — a list of links and a wish of good luck. Here the transaction completes inside the platform: accommodation, tours and excursions in a single mixed cart, one checkout. Different suppliers, different inventory systems, one payment.

The operator side

Supply has its own product: a custom CMS where tour and excursion operators manage their own offerings — inventory, pricing, availability — feeding the same live data the conversational layer draws from. The dialogue is only as good as the catalogue behind it.

Where it stands

Accommodation booking is live. Tours and excursions launch this year. Third year of the engagement — the platform grows module by module, on the same architectural discipline as every long-term engagement in this studio.

Outcome

Accommodation booking live. Tours and excursions launching this year.

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The measure of an AI travel product isn’t the conversation. It’s the confirmed booking.